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OUR CUSTOMER REVIEWS
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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
296 ratings and 199 comments received in the last 90 days.
25 March 2026
Good efficient service
25 March 2026
Excellent service from Lucy Donnelly. We dealt with Lucy three years ago and she remembered everything about the things we liked and disliked from 2023! She clearly loves her job and is an asset to Berry Thames Ditton.
24 March 2026
Lucy was really helpful and knowledgeable.
10 March 2026
My husband and I were very satisfied with the service we received from Lucy Donnelly at BMW Berry, Thames Ditton branch. We bought our last BMW from Lucy 3 years ago and we were very happy and impressed with her then.
03 March 2026
The whole team and process was superb
20 February 2026
Lonny made it easy for use to source a new car quickly after ours was stolen. He had looked back at our purchase last March and reminded himself of the options we'd selected.
09 February 2026
Very good sales help from Lucy Donnelly at Berry Long Ditton. She has been most helpful and dealt with all queries before and during purchase of car and after with delivery.
03 February 2026
Lonny was super
28 January 2026
Ordering of my new car was easy and my expectaions as to delovery time was well managed. Handover took me through how to use features new to me so I could drive 40 minute journey home with confidence.
27 January 2026
Lonny Cheng was the advisor at BMW Thames Ditton that I was dealt with and found him to be excellent in all areas. Lonny and I spoke on many occasions in finding the right car for myself and although very attentive not once felt any pressure. V.good.
27 January 2026
Lucy was very helpful and had all the answers to our queries and questions
21 January 2026
Lucy was professional, knowledgeable and patient
21 January 2026
Lucy was always extremely helpful and knowledgeable.
17 January 2026
Lonny is a fantastic sales associate and made the purchase as easy as possible! Thank you
14 January 2026
Lucy guided me through the journey extremely professionally, she demonstrated great knowledge, was very responsive and always did exactly what she said she would do.
25 March 2026
Excellent , very efficient
24 March 2026
Everything was gods -communication from the team and repair done in quick time
24 March 2026
Polite efficient service
23 March 2026
Very Good all round service, from communication to location and execution, seamless and indeed which equals 'painless'! Thanks Team BMW *****
23 March 2026
From start to finish I received outstanding service, with everyone showing an interest in my service needs and finitime for a chat even though busy
23 March 2026
Excellent service from all at Berry BMw Thames Ditton !
21 March 2026
Good personal service and reasonable prices Good customer communication
20 March 2026
Ashley Duncan as usual was a legend. Knew straightaway what was wrong in the car. He booked the car in once the part was available. He gave me a courtesy car as he appreciated my work schedule. Can't be more grateful
18 March 2026
Service agent was very helpful.
18 March 2026
EVERYTHING WAS HANDLED PROPERLY
17 March 2026
The service was slower than necessary even under the circumstances, and the bill disputed.
17 March 2026
Friendly, responsive team. Kept me informed of progress of service.
17 March 2026
Very accommodating and welcoming team
16 March 2026
Efficiency and politeness
16 March 2026
Very efficient. Good friendly service. Good clean.
15 March 2026
Good service. Clear communication and updates both on phone and on app / email
15 March 2026
Totally happy with all aspects of the service !
13 March 2026
I liked the meet and greet person who directed me to my parking spot, knew my name and was most helpful. Car returned in spotless state.
13 March 2026
Because everything went as expected
11 March 2026
Sherin Shah is a great employee of yours and always so helpful and friendly. My ace is always treated with care by your engineers. Very happy with the service.
09 March 2026
Great communication
09 March 2026
great experience all along
09 March 2026
if it was not alex pinchbeck, I would have never heard back from any of your functions. Kobe never responded, I ordered brand new tyres full set, nobody called from the parts department. Please give some award to Alex!
09 March 2026
Friendly helpful service from Robert
07 March 2026
Kept fully informed about timings and costs etc. Excellent experience on arrival with parking location pointed out.
07 March 2026
Everything went swiftly and smoothly
06 March 2026
No problems, helpful
06 March 2026
Helpful, nice, informative. While you wait servicingmakes life so much easier
04 March 2026
Amazing experience and super quick. I was told the car would be ready by the afternoon and it was done earlier than expected! Great customer service from Shirin who kept me informed throughout the whole process.
04 March 2026
Car service excellent. From booking the appointment, checking-in the car, being kept informed to picking up car all carried out very professionally. Service agent at dealer was very coutreous and polite, easy to work with
04 March 2026
As discussed with the manager - many issues 1) Didn't send through a final quote for the work 2) late repairs and pick up 3) broke back wiper 4) forgot to actually complete MOT so had to return 5) poor contact and communication with no follow up
04 March 2026
Very efficient service.
03 March 2026
Service completed efficiently & car ready at the time I wanted it back. Service staff very friendly & helpful.
03 March 2026
Rob the customer service agent was excellent - kept me informed of all the issues
02 March 2026
Steve and Alex were superb and I have nothing but praise for the service team. Thanks everyone.
02 March 2026
Seamless booking, painless check in, courteous service from Shirin Shah, reasonable price negotiation
02 March 2026
Hi, the service was smooth Special thanks to alex pinchbeck, he did a great job. He was responsive and pro active! He even solved the issue that Kobe never responded! (about the tyres & mats that I paid and ordered!)
01 March 2026
Too notch service from Rob and the team.
01 March 2026
Quality professional friendly service.
01 March 2026
Approach seemed to be friendly whilst remaining professional.
01 March 2026
The works were done on time and the car cleaned and I was notified in good time to pick it up so that was all very good. Strangely the next day I was also notified by message and phone to pick it up when I already had it back.
01 March 2026
You have completed works efficiently and advised me to postpone some works on brakes due to having a few thousand more miles in them.
28 February 2026
Efficient check in. Pleasant welcome from nice man checking cars outside. Prompt report.
26 February 2026
Booking and drop off was easy. Reception was great and work was completed pretty much on schedule. Couldn't quite understand the commentary on the inspection video. Typo on report referring to front breaks rather than rear. But overall great. Thanks.
26 February 2026
Great customer service and very timely work on the car with clear explanation of the results (video is a great idea)
25 February 2026
Very good service. Cold in waiting area though and hot drink machine not working,
25 February 2026
The car has been returned with more of the trim lights flashing.
25 February 2026
Excellent service provided by Mark Jackson - a top customer satisfaction score
24 February 2026
Exceptional service from start to finish - there were issues with the required part initially not being available & when it did arrive it was faulty; however these waere dealt with very efficiently - it's how a problem is dealt with that's important
24 February 2026
Good
24 February 2026
My car had a couple of issues and needed to go in twice to be fixed. Rob dealt with me both times and was very friendly and professional. He kept me informed throughout both visits and made the whole experience very smooth and easy.
24 February 2026
All work carried out during time I waited, as previously arranged. Unfortunately I was SHOCKED at the cost. However the car was returned gleaming clean.
24 February 2026
Work done quickly kept informed throughout
23 February 2026
Rob was very professional and helpful to get my issue resolved.
21 February 2026
Always on time and reliable.
21 February 2026
All very good
20 February 2026
Greeted by name in car park and directed to a space. Service manager welcoming and aware of my car's service requirements. Work started and carried out in the specified time frame. Car cleaned a brought to reception on completion.
20 February 2026
All done in good time. Decent communication.
19 February 2026
Quick response to my need for a new headlight following damage by an unfortunate bird. Headlight replaced within 48hrs. Delighted with their efficiency.
19 February 2026
Smooth as expected
19 February 2026
while I didn't expect the roof of my three year old X5 would be leaky to be frank, the way the problem was handled by the service team was very good.
18 February 2026
My phone holder was broken whilst my car was at garage. I showed the technician who apologised and said he will get back to me, as this unacceptable. It's been over a week and I have not received any calls.
18 February 2026
It was my first visit to Berry Thames Ditton Garage and I was extremely impressed by the way Vicky sorted out the problem with my car. The garage had the battery in stock and some smaller items I needed. Very efficient.
17 February 2026
Always an enjoyable experience to visit Thames Ditton - the team are welcoming and always find a solution to the problem.
17 February 2026
Very good service
17 February 2026
Handled efficiently and effectively.
17 February 2026
Customer service from the minute I arrived till I collected my car was outstanding! Robert was so informative, friendly and great communication.
16 February 2026
Vicki was a delight to deal with and looked after us very well, keeping us informed and talking us through what was needed to avoid any confusion or dissatisfaction.
16 February 2026
Well organised. Helpfulnstaff
15 February 2026
All good. Ashley Duncan v helpful.
14 February 2026
As a customer at Berry's and Coopers for over 40 years I am pleased to say that from booking my car in to checking in/out on the day your service is now excellent Alex, your service rep is very polite and obviously enjoys his job. Long may it last.
14 February 2026
Kobe was very responsive, understanding and responsive. Carl and Ben respectful, understanding and helpful.
14 February 2026
Was kept up to date with the job. The Service Manager was enthusiastic and helpful.
13 February 2026
Your coffee area needs updating otherwise fabulous freidly service team.
12 February 2026
My car kept having to come back for additional issues that occurred due to the service. The team were very helpful in addressing these problems but it was frustrating and time consuming from a customer perspective
12 February 2026
I have always been happy with your service which is why I stay with BMW
12 February 2026
Everything was done quickly and efficiently. Shirin, as usual was incredibly attentive and professional - he has restored my faith in BMW since Berry took over the franchise.
12 February 2026
Shirin made the whole process stress free and very efficient at what he does. I have been coming to Thames ditton for over 25 years and always a pleasure dealing with shirin
11 February 2026
Great service from the whole team, in particular Shirin Shah who was outstanding.
11 February 2026
Professional, friendly service Everything done on time and to a high standard
11 February 2026
Great service, very professional
11 February 2026
Great service manager
10 February 2026
Check in was smooth. Vicki was fantastic and communicated well throughout the time the car was there. Only reason not 5 stars was that on collection, reception staff weren't particularly attentive and didn't communicate my arrival to Vicki.
10 February 2026
Quick and pleasant drop off, friendly and helpful assistant. No unexpected bills
10 February 2026
I was well looked after and kept informed all the time by Rob the service consultant.
09 February 2026
Went all the way over to you,10 miles away it's taken me over an hour to get to you because it's rush hour/road works, a"friend of mine comes over in his car aswel(2lots of time & petrol,)to be told my car doent need doing, you had 8weeks to tell me!
09 February 2026
1st time using berry Thames Ditton from the moment I arrived I was looked after very well...Alex was brilliant and kept me informed every step of the way
07 February 2026
Very friendly and professional staff. Notified me in advance as to when the car will be ready. Received complimentary car wash.
07 February 2026
Great customer service, job done to a high standard as always.
07 February 2026
Kharis and team were excellent.
04 February 2026
I had reported 2 issues. Burning smell & knocking sound. Engine mount & suspension was identified for knocking sound & oil leak was identified as incorrect reason for burning smell. Oil leak was underneath & not related. The issue was missing coolant
04 February 2026
Easy drop off and quick collection after service.
03 February 2026
Robert Warrior did a great job of keeping me informed and in arranging the courtesy car.
03 February 2026
Fantastic service from the moment I arrived to when I left. MOT and Recall carried out efficiently.
03 February 2026
All done within time indicated and picked up poor tyre condition
02 February 2026
i needed my car back by a certain time and Kobe kept me updated
02 February 2026
all work and extras done as promised.
02 February 2026
fast and professional service, hope to deal with again
02 February 2026
Great communication and updates
02 February 2026
Good service
01 February 2026
Pleasant and helpful staff made this experience satisfactory
01 February 2026
Very good customer service
01 February 2026
Services were provided as expected with timely manner
31 January 2026
Booking was easy and Kobe was excellent to deal with, he was very professional and courteous. Thank you Kobe.
31 January 2026
Kind friendly service, kept well informed
31 January 2026
Did a decent job and explained problem. Decent communication. Nothing like old-style BMW service with collection, drop back and courtesy car.
31 January 2026
Friendly staff and kept updated on the progress.
30 January 2026
I no longer own the vehicle you refer to . New owners visited you
30 January 2026
Shirin has been very helpful throughout this visit!
29 January 2026
Good service provided this time around and kept up to date throughout.
29 January 2026
Price very high
27 January 2026
Informative, getting things done in a timely manner, professional, man and lady who were there at 7am were stand out for me along with the mechanic team.
27 January 2026
Very satisfied. My car was in for a recall that wasn't finished in time but a loan car was provided so no issues there.
27 January 2026
Most of my experience was 4*. I was disappointed as the electronic update was done manually due to reports that the OBD port had been pushed in and could not be retrieved. It took me less than 30 seconds to find the cable and retrieve the port. lazy.
26 January 2026
Everything done as it should have been and no surprises
25 January 2026
Ashley was extremely helpful and kept me up to date re the status of the work required
25 January 2026
There was some confusion when I dropped my car off for service as Berry's had a different owner in their records for the car, despite this being discussed when making the booking this has now been resolved
25 January 2026
Greeted well, handed over to Vicky who was looking after my car. She was polite and kept me informed as I was waiting for my MOT to be completed.
23 January 2026
Very helpful when I arrived, as I had a potential issue with the car. I was booked in for an inspection, and the person assisting me explained possible causes for the issue clearly
21 January 2026
All great
21 January 2026
Overall good, but car wash service needs improvement
21 January 2026
Quick, Good service and price. Shame you don't do the express service anymore unless it just was not an option. Also the staff were very pleasant.
20 January 2026
I have always had a good experience and have had the same service advisor all the time who is very professional and courteous.
20 January 2026
Sheren is fantastic - he always makes sure our experience is smooth and amazing. He also takes the time to know his customers and their cars and giving us the best advice on what to do.
20 January 2026
Coffee machine not working properly
20 January 2026
Ashley at BMW Berry was very helpful and made intelligent comments about my warranty issue when it had been suggested that it might not be covered.
20 January 2026
Very welcoming, prompt service of car - and happy waiting area.
19 January 2026
Easy to arrange service. Great communication. Service advisor Ashley very friendly and helpful.
19 January 2026
Timely efficient service.
19 January 2026
Vicki got my car promptly serviced within the hour and it was a nice surprise when I went outside to collect the car that it had been washed despite the fact that this had not been requested. Vicki provided a professional & first class service.
19 January 2026
First class service.
19 January 2026
They did what was asked
19 January 2026
Liked while you wait service. Car drives beautifully.
19 January 2026
Easy to book and check in, slight delay in check at the centre, despite on line checkin but no issue.
19 January 2026
Replaced my tyre which wasn't cheap and for some reason can't manage to get the tyre pressure correct. Second time this has happened. What are we doing?
19 January 2026
Top class service
19 January 2026
The staff are very friendly and the service is very efficient. I wanted winter tyres fitted and the manager I spoke with who knows me (and I am very sorry but his name escapes me) and he was able to fit me in
19 January 2026
The MOT 'while you wait' appointment was very efficient. Dropped car in at 10am and all complete by 12.30pm. I spoke to Alex in advance as there was an issue with the car battery and he confirmed one was in stock which meant it was done on the day.
19 January 2026
The dealer was polite, helpful and communicated that the work on my vehicle had been completed.
18 January 2026
Very satisfied as always. Shirin, Ashley and the team really pulled the stops out to get my car done at short notice. Quick turn around, great job. Thanks guys.
18 January 2026
Everything went smoothly! When I dropped my car off, I was in and out in a matter of minutes. Everything was efficient. The staff kept me updated on the work and my car was ready on schedule.
18 January 2026
Pleasant staff. MOT was done. Car returned washed and clean
17 January 2026
Professional, friendly, on time
17 January 2026
It is fair to give I think.
17 January 2026
Excellent service from Shirin.
16 January 2026
Professional, helpful and informative customer support from Ashley at Berry Thames Ditton BMW.
16 January 2026
Always something wrong after I service. This time the service history option in idrive got disabled so can no longer view
15 January 2026
The response from your staff was excellent
15 January 2026
My car was sent with the issue for the battery under Manufacture warranty , the battery needs replacing which the BMW log clearly said but they didn't change the battery waited for the warranty to run out & I am still am without a car, waiting
15 January 2026
Everything was professionally carried out
15 January 2026
Very organised and smooth. Quick too
15 January 2026
All worked as advertised - drop off and collection all easy
14 January 2026
Very satisfied as always. Cannot fault the service, communication, and overall work completed to my vehicle. My expectations were exceeded yet again!
14 January 2026
Had an issue with subwoofer. Technical team took time to understand the challenge and had to keep car. Vicki Schoon's customer service was excellent and gave me a loan car while issue resolved.
14 January 2026
i was there to collect my car but only to find out it was not safe to drive away (and require a new bumper replacement after speaking to body shop). The diagnosis can be more thorough so complete/proper fix can be recommended from the beginning
13 January 2026
Alex on the service counter was very helpful, kept me updated and dealt well with my requests. Dropping off the car was an issue with parking.
13 January 2026
Kobe kept me updated and overall the customer service was very good.
13 January 2026
Brilliant service as always from Shirin
13 January 2026
Shirin was polite and professional. He ensured I was happy before proceeding with any work. The nice hat and toy car for my kids was nice gesture.
13 January 2026
great st afff efficent
12 January 2026
Excellent service from Rob and the team.
12 January 2026
Good communication. Quick turnaround of service.
12 January 2026
The usual brilliant service
12 January 2026
Did what was required in agreed timescale
12 January 2026
Shirin and his team were excellent. The service was easy to book all was done on time and the car washed and vacuumed. Thank you.
12 January 2026
Drop off and collection went smoothly and we were kept informed of any work required on the car.
12 January 2026
Courteous and proactive staff, great customer service!
12 January 2026
They are always very good
12 January 2026
I booked in for the fitting of a new battery for my BMW 330D M Sport. I have to recommend Ashley, on the service desk at Thames Ditton, who ensured I was given a fast lane appointment, as I have to travel from London. Excellent service from him!
11 January 2026
Good
10 January 2026
Long time was taken for just waiting in the office, car dropped off at 9am but then picked it up at 4:30pm.
08 January 2026
Great communication and Shirin is very professional and efficient.
08 January 2026
The service was very smooth. Although I had to go to Thames Ditton instead of my nearest one in Croydon due to lack of a slot until 27th January.
07 January 2026
Problem solved with the car . Pleasant and professional staff
07 January 2026
From start to finish everything was satisfactory.Alex was very helpful.Kept me informed about my vehicle .However,they should have heater facilities in their seating room,as it has been extremely cold.
07 January 2026
Smooth easy process thanks
06 January 2026
One of the best BMW Centre I ever had
06 January 2026
I would like to commend the service team for their professionalism and attention to detail. The process was smooth, communication was clear, and my car was returned on time in excellent condition. Truly a premium experience.
06 January 2026
Vicky was great - fitted us in quickly and had the issue fixed. Couldn't have been better
04 January 2026
All went well
04 January 2026
Did the work
04 January 2026
It was perfect
02 January 2026
Excellent service, reliable and professional and friendly staff
FIND Berry Thames Ditton BMW
Address
- 42 Portsmouth Road, Long Ditton, Surrey, KT6 5PZ
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:09:00 - 17:00
- Sun:Closed
Phone
- 0208 398 1111
Thames Ditton, Kingston upon Thames as well as surrounding areas including Sunbury-on-Thames, Teddington and Hampton
Address
- 42 Portsmouth Road, Long Ditton, Surrey, KT6 5PZ
Opening Hours
- Mon–Fri:07:00 - 18:00
- Sat:08:00 - 12:00
- Sun:CLOSED
Phone
- 0208 398 1111
Thames Ditton, Kingston upon Thames as well as surrounding areas including Sunbury-on-Thames, Teddington and Hampton
Address
- 42 Portsmouth Road, Long Ditton, Surrey, KT6 5PZ
Opening Hours
- Mon–Fri:08:30 - 17:30
- Sat:08:30 - 12:30
- Sun:CLOSED
Phone
- 0208 398 1111
Thames Ditton, Kingston upon Thames as well as surrounding areas including Sunbury-on-Thames, Teddington and Hampton
Address
- 42 Portsmouth Road, Long Ditton, Surrey, KT6 5PZ
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:CLOSED
- Sun:CLOSED
Phone
- 020 8398 1111
Thames Ditton, Kingston upon Thames as well as surrounding areas including Sunbury-on-Thames, Teddington and Hampton
25 March 2026
Lonny was excellent and kept me regularly updated.